Contact Us

We’re Here to Help

Have a question about a jersey, size, order, customization, wholesale purchase, shipping update, return, or refund? Contact the Jersey Wholesale Factory customer support team using the information below.

Customer Support

Email: support@jerseywholesalefactory.store
Phone: +1 (516) 605-7484

For the fastest assistance, we recommend contacting us by email with a clear description of your question.

Questions About an Existing Order

When contacting us about an order, please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A clear description of the question or issue
  • Your tracking number, if the order has shipped
  • Clear photographs if an item is damaged, defective, or incorrect

Please do not send complete payment card information, account passwords, or other sensitive credentials by email.

Wholesale, Team, and Custom Orders

For wholesale, team, club, group, or customized order questions, please include the products, estimated quantities, sizes, names, numbers, colors, logos, artwork, and preferred timeline.

Customized and wholesale order processing generally takes 7–20 business days, depending on quantity, availability, design complexity, and approval time.

Shipping and Tracking

Standard orders are generally processed within 2–5 business days. After shipment, delivery within the United States generally takes 5–12 business days.

Tracking information may take 24–72 hours to update after a shipping confirmation is issued. If you need help with a delayed or missing package, include your order number, shipping address, and tracking number.

Returns and Damaged Items

Contact us before sending a return. Items returned without prior authorization may not be accepted.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include photographs of the item, packaging, and shipping label.

Mailing and Approved Return Address

Jersey Wholesale Factory
9223 Peuplier
San Antonio, TX 78254
United States

This is a business mailing and approved return address, not a public retail storefront. Please do not visit the address or send a return without prior written confirmation.