Shipping policy

Last updated: September 22, 2026

This Shipping Policy explains how Jersey Wholesale Factory processes and ships orders placed through jerseywholesalefactory.store.

Please review this policy before placing an order. Processing and delivery times are estimates and may vary depending on product availability, order quantity, destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Order Processing

Standard in-stock orders are generally processed within 2–5 business days after payment has been successfully completed.

Orders are not normally processed or shipped on weekends or US public holidays. Processing time is separate from shipping and delivery time.

During sales, holidays, product launches, or periods of high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

Customized, Team, and Wholesale Orders

Customized, personalized, team, club, and wholesale orders are generally processed within 7–20 business days.

Processing time may vary based on:

  • Order quantity
  • Product availability
  • Design complexity
  • Names and numbers requested
  • Logo or artwork requirements
  • Customer approval time
  • Production requirements

A more specific estimate may be provided before production begins.

Customers are responsible for reviewing and approving all customization details, including names, numbers, spelling, sizing, colors, artwork, and placement. Requested changes or delayed approval may extend processing time.

Production and delivery dates are estimates and are not guaranteed unless expressly confirmed in writing.

Shipping Rates and Methods

Available shipping methods and shipping charges are displayed at checkout based on your order and delivery address.

Shipping rates may depend on:

  • Package weight and dimensions
  • Delivery destination
  • Selected shipping method
  • Order quantity
  • Carrier charges
  • Applicable taxes or fees

Promotional or free shipping offers apply only when the stated conditions of the offer are met.

Estimated Delivery Time

After an order has been processed and shipped, delivery within the United States generally takes 5–12 business days.

This estimate does not include order processing time.

For example:

  • A standard order may require 2–5 business days for processing, followed by 5–12 business days for delivery.
  • A customized or wholesale order may require 7–20 business days for processing, followed by 5–12 business days for delivery.

Delivery to remote areas, military addresses, Alaska, Hawaii, US territories, or locations with limited carrier service may take longer.

All delivery dates are estimates and are not guaranteed.

Order Tracking

When tracking information is available, it will be sent to the email address or telephone number provided with your order.

Tracking information may take 24–72 hours to update after you receive a shipping confirmation.

Orders containing multiple products may be shipped in separate packages. In this situation, you may receive more than one tracking number, and packages may arrive on different dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient’s full name
  • Street address
  • Apartment, suite, or unit number
  • City, state, and ZIP code
  • Valid telephone number
  • Valid email address

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us immediately at support@jerseywholesalefactory.store. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Jersey Wholesale Factory is not responsible for delays, losses, or additional charges caused by an incorrect or incomplete address provided by the customer.

Address Changes

Address changes must be requested before the order is shipped.

Once a package has been transferred to the carrier, we may not be able to change or redirect the delivery address.

If the carrier allows an address correction or redirection, the customer may be responsible for any additional carrier fees.

Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Transportation interruptions
  • Public holidays
  • Labor disputes
  • High seasonal shipping volume
  • Incorrect delivery information
  • Government restrictions
  • Public health emergencies

A delayed tracking update does not necessarily mean that a package is lost.

We are not responsible for carrier delays, but we will make reasonable efforts to help customers obtain available shipment information.

Lost or Missing Packages

If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, contact us at support@jerseywholesalefactory.store.

Include your:

  • Full name
  • Order number
  • Shipping address
  • Tracking number

We will review the shipment information and, where appropriate, assist with a carrier inquiry or claim.

Carrier investigations may take additional time. A replacement or refund will not be issued until the available tracking information and carrier investigation have been reviewed.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm the shipping address on your order.
  2. Check around the delivery location.
  3. Check with household members, neighbors, building staff, or reception.
  4. Allow up to 48 hours, because some carriers may scan packages before final delivery.
  5. Contact the carrier for delivery details.
  6. Contact us if the package still cannot be located.

Jersey Wholesale Factory is not responsible for theft or loss after a carrier confirms delivery, except where otherwise required by law. We will nevertheless make reasonable efforts to assist with the investigation.

Damaged Packages

Please inspect your package and products promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@jerseywholesalefactory.store.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging
  • A photograph of the shipping label

Please keep the product and all original packaging until our review is complete.

Approved damaged, defective, or incorrect item claims will be handled according to our Return and Refund Policy.

Refused and Undeliverable Packages

A package may be returned to us if:

  • The shipping address is incorrect or incomplete
  • Delivery is refused
  • The carrier cannot access the delivery location
  • The customer does not collect the package
  • The carrier exceeds its delivery attempt limit

If a package is returned to us, we will contact you after it has been received and inspected.

Customers may be responsible for return shipping charges and any additional cost to reship the order. Original shipping charges may be non-refundable unless the shipment was returned because of our error.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after an order enters processing.

Customized, personalized, team, club, and wholesale orders generally cannot be changed or canceled after the design has been approved or production has started.

If a cancellation is approved before processing or production begins, any eligible refund will be issued to the original payment method.

Multiple Shipments

Products from the same order may be shipped separately because of product availability, package size, production time, or fulfillment requirements.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless a separate shipping arrangement was agreed upon for a wholesale or customized order.

Risk of Loss

Risk of loss transfers as permitted by applicable law.

Customers are responsible for providing a secure delivery location. We recommend monitoring tracking information and making appropriate arrangements to receive the package.

Returns

Shipping a product back to us does not automatically guarantee a refund.

All returns must meet the requirements in our Return and Refund Policy. Customers should contact us before returning a product.

Unless the return is caused by a damaged, defective, or incorrect item, customers are generally responsible for return shipping costs. Original shipping charges are generally non-refundable.

Contact Us

For questions about processing, shipping, tracking, or delivery, contact:

Jersey Wholesale Factory
Email: support@jerseywholesalefactory.store
Phone: +1 (516) 605-7484
Address: 9223 Peuplier, San Antonio, TX 78254, United States