Refund policy

 

At Jersey Wholesale Factory, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving it.

Return Eligibility

To qualify for a return:

  • The return must be requested within 30 days of delivery.
  • Items must be unworn, unwashed, unused, and in their original condition.
  • All original tags, labels, accessories, and packaging must be included.
  • A receipt or other proof of purchase is required.

Items returned without prior authorization may not be accepted.

How to Request a Return

Before sending an item back, contact us at support@jerseywholesalefactory.store and include:

  • Your order number
  • The item or items you want to return
  • The reason for the return
  • Clear photos if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions. Approved returns should be sent to:

Jersey Wholesale Factory
9223 Peuplier
San Antonio, TX 78254
United States

Please do not send products back before contacting us.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted item, ordering the wrong size, or changing their mind. Original shipping charges are non-refundable.

If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. After we review and approve the claim, we will cover the reasonable return shipping cost or provide another appropriate solution.

We recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for returned packages that are lost or damaged in transit.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized jerseys
  • Items printed with custom names, numbers, logos, or other artwork
  • Worn, washed, altered, stained, or damaged items
  • Items missing their original tags or packaging
  • Gift cards
  • Clearance or Final Sale items
  • Items returned more than 30 days after delivery

Please contact us before ordering customized products if you have questions about sizing, colors, or design details.

Exchanges

If you need a different size or style, contact us at support@jerseywholesalefactory.store. The fastest option is usually to return the eligible item and place a new order after the return is approved.

Customers are responsible for shipping costs associated with exchanges unless the original item was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Include your order number and clear photos showing the item, packaging, shipping label, and issue. We will review your claim and provide the appropriate resolution, which may include a replacement, store credit, or refund.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or card issuer.

Original shipping fees, return shipping costs, customs duties, taxes, and other delivery-related charges are non-refundable unless the return is caused by our error.

If more than 15 business days have passed since your refund was approved, contact us at support@jerseywholesalefactory.store.

International Returns

Customers are responsible for international return shipping, customs charges, duties, and taxes unless the item received was damaged, defective, or incorrect. Customs duties and import taxes paid to government authorities are not refundable by us.

Contact Us

For questions about returns or refunds, contact us:

Email: support@jerseywholesalefactory.store
Phone: +1 (516) 605-7484
Address: 9223 Peuplier, San Antonio, TX 78254, United States