FAQ
Orders
How do I place an order?
Choose your products, select the available size and options, add them to your cart, and complete checkout. You will receive an order confirmation at the email address provided during checkout.
Can I change or cancel my order?
Contact us as soon as possible at support@jerseywholesalefactory.store. We cannot guarantee changes or cancellations after processing begins. Customized, personalized, team, and wholesale orders generally cannot be changed or canceled after design approval or production has started.
Do you accept wholesale or team orders?
Yes. We welcome orders for retailers, teams, clubs, and groups. Processing time depends on quantity, availability, and customization requirements. Contact us with the products, quantities, sizes, and customization details you need.
Processing and Shipping
How long does order processing take?
Standard in-stock orders are generally processed within 2–5 business days. Customized, personalized, team, and wholesale orders are generally processed within 7–20 business days. Weekends and US public holidays are not normally included.
How long does delivery take?
After processing and shipment, delivery within the United States generally takes 5–12 business days. Delivery times are estimates and may vary because of carrier operations, weather, holidays, destination, or other circumstances outside our control.
How can I track my order?
When tracking information is available, it will be sent to the email address or telephone number provided with your order. Tracking may take 24–72 hours to update after shipment.
What if I entered the wrong shipping address?
Email us immediately at support@jerseywholesalefactory.store. We cannot guarantee an address change after processing or shipment. Customers may be responsible for additional costs caused by an incorrect or incomplete address.
Products and Customization
How do I choose the right size?
Please review the size information on the product page before ordering. Measurements and fits may vary between styles. Contact us before purchase if you need help choosing a size.
Can I add a custom name, number, or logo?
Customization is available for eligible products and orders. Customers are responsible for checking names, numbers, spelling, colors, sizing, artwork, and placement before approval. You must own or have permission to use any submitted logo or design.
Can customized products be returned?
Customized and personalized products are generally final sale and cannot be returned or refunded unless they arrive damaged, defective, incorrect, or materially different from the approved specifications.
Returns and Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with tags and packaging. Contact us before sending any return.
Who pays for return shipping?
Customers are generally responsible for return shipping when changing their mind, ordering the wrong size, or returning an unwanted item. If an approved claim involves a damaged, defective, or incorrect item, we will provide an appropriate solution in accordance with our Return and Refund Policy.
When will I receive my refund?
After an approved return is received and inspected, the refund is issued to the original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card issuer.
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. Keep the product and packaging until our review is complete.
Contact Us
How can I contact Jersey Wholesale Factory?
Email: support@jerseywholesalefactory.store
Phone: +1 (516) 605-7484
Mailing address: 9223 Peuplier, San Antonio, TX 78254, United States
The listed address is a business mailing and approved return address, not a public retail storefront. Please contact us before sending a return or visiting the address.